1. INTRODUCTION

The New Black Cleaning (“we”, “our”, or “the company”) is committed to protecting your privacy in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and related regulations.This policy applies to all personal information collected through our website, including:

• Online service bookings via Schedualista;
• Gift card sales for cleaning services.

Legal Framework: We are subject to the Privacy Act 1988 when collecting personal data for commercial purposes.

2. COLLECTION OF PERSONAL INFORMATION

Types of Data Collected:

• Contact details: Name, email, phone, address.
• Booking details: Dates, times, service specifics.
• Payment data: Processed by third-party gateways (we do not store card details).
• Gift card data: Recipient’s name, value, delivery email.

We collect information when you:

• Provide express consent (e.g., via forms);
• Enter a contract with us (e.g., booking services);
• Allow us to meet legal obligations.

At the time of collection, we’ll inform you of:

• The specific purpose of data use;
• Whether provision is mandatory or voluntary;
• Any third parties with whom data may be shared.

3. USE OF INFORMATION

Your data is used to:

• Schedule and manage cleaning services;
• Process gift card sales and payments;
• Send confirmations, invoices, and updates (with your consent);
• Improve services and user experience;
• Comply with legal/regulatory requirements.

4. DATA SHARING

Your data may be shared with:

• Third-party providers (e.g., Schedualista for bookings; Stripe/PayPal for payments);
• Government authorities if required by law.

International Data Transfers: If transferred outside Australia (e.g., cloud servers), we ensure recipients comply with contractual obligations aligned to the APPs.Third-Party Links: Our site may link to external services (e.g., Schedualista). This policy does not apply to third parties—review their privacy policies separately.

5. SECURITY & STORAGE (APP 11)

We implement robust measures, including:

• TLS/SSL encryption for data transfer;
• Firewalls and restricted access controls;
• Staff training on privacy protection.

Data Retention: Information is kept only as long as necessary for stated purposes or to meet legal requirements (e.g., tax records).Data Breach Notification (NDB Scheme): If a breach poses serious harm risk, we’ll notify the Office of the Australian Information Commissioner (OAIC) and affected individuals under the Notifiable Data Breaches Scheme.

6. YOUR RIGHTS (APPS 12 & 13)

You have the right to:

• Access your personal information free of charge (response within 30 days);
• Correct inaccurate/outdated data;
• Request deletion (unless required by law);
• Withdraw consent for marketing communications.

Administrative Fees: Complex/repetitive requests may incur reasonable charges (per APP 12.9).

7. COOKIES & TRACKING

Essential cookies: Required for site functionality (e.g., login);Analytical cookies: Used for traffic analysis—require prior consent (manageable via browser settings).

8. COMPLAINTS & CONTACT

To exercise rights or raise concerns:

• Email: contact.thenewblackcleaning@gmail.com
• Phone: 1300 798 490
• Office hours: 9 AM–5 PM, Monday–Friday (excluding public holidays).

Complaint Process: We investigate and respond to complaints promptly. If unsatisfied, you may contact the OAIC at www.oaic.gov.au.

9. POLICY CHANGES

Updates will be communicated via:A prominent website banner;Email (for registered clients).The latest version will always be available on this page, with the revision date updated.