Our FAQ section is packed with clear, practical answers – but we know every space (and every client) is unique. If you’ve still got questions, our team’s ready to sort them out with care and efficiency. Get in touch, and let us make your experience as spotless as our services.
The New Black Cleaning delivers premium residential, commercial and specialised cleaning services across Melbourne. Our offerings include End of Lease/Vacate Cleaning, Airbnb & Short-Term Rental Cleaning, Pre-Sale Cleaning, and Residential Cleaning. We also provide Office & Commercial Cleaning, Post-Construction Cleaning, and ongoing Housekeeping.
For specialised needs, we offer Steam Carpet Cleaning, Window Cleaning, and detailed add-ons such as oven cleaning or upholstery care. All services are tailored to high-end properties, following strict quality standards to ensure spotless results that meet inspection and lifestyle expectations.
See all our services here.
We are proud to service a wide range of suburbs across the entire Melbourne metropolitan area. Our coverage includes premium residential suburbs and bustling commercial districts.
For your convenience, here is a detailed list of the areas we serve:
Inner City & Bayside:
Southbank, South Melbourne
Albert Park, Middle Park
Port Melbourne
St Kilda, Elwood, Windsor, Prahran
Eastern & Central Suburbs:
South Yarra, Toorak, Armadale
Malvern, Malvern East
Carnegie, Glen Huntly
Caulfield (North, South, East, Caulfield Junction)
Ormond, McKinnon
Bentleigh, Bentleigh East
Iconic Bayside Corridor:
Brighton, Brighton East
Hampton, Sandringham
Black Rock, Beaumaris
Can’t see your suburb? Please contact us, as our service area is continually expanding!
Yes. Our team provides all professional products and equipment, with a focus on safe and eco-friendly options. If you prefer us to use your own products, just let us know in advance.
For OHS compliance, residential clients may be required to supply their own vacuum cleaner.
All of our cleaners are advised to disinfect and change all clothes and sponges in between services and they are to use different clothes for bathrooms, kitchens and common areas.
If you are a restaurant, we are not trained to clean the kitchen equipment. Other than that, we can do anything. Check our commercial cleaning checklist here.
We only focus on interior work. We do, however, exterior window and balcony service that is available as an added extra.
We work on Saturdays as usual. We do not operate on Sundays.
Booking is quick and easy through our online system. Simply click Book Now, select the cleaning service, choose the available cleaner or team, pick the date and time, add any extras (if desired), and confirm payment. You will receive an email confirmation instantly.
After your booking has been confirmed, you will receive a confirmation email. This email will contain a summary of your booking that shows the date and time of arrival. This will indicate when you should expect the cleaner. Please note there may be an arrival window, and the team will arrive between these times and then start cleaning.
Yes. Our office regularly runs reports on the keys in which the cleaners have in their possession. Alternatively, you can get a key safe from any general hardware store for your property and provide us with the code. This is a very common practice with our customers. We therefore highly recommend key safes or something similar to provide remote access.
No. We can clean before or after business hours, or any time you prefer. Our cleaning services and schedules are tailored to meet your specific needs. Most of our customers aren’t home when we arrive. In a majority of these cases, our insured cleaners professionals are provided with a spare key or garage code.
For best results, we will require the electricity on so please remember not to disconnect until we have performed the clean.
The moment that you hire us, our staff will ask for you to provide the billing information that we need and to sign a Maintenance Agreement.
The investment starts from $55 per hour per cleaner.
The final price is calculated based on the size of the property, its current condition and any additional services requested.
We are happy to schedule a free estimate at your convenience. Please call us at phone: 1300 798 490 or txt message: 0434 705 22. You can also fill out our simple online request contact form here.
We accept bank transfer, credit/debit card (a processing fee may apply), and cash on the day of service.
Our billing department may be able to work out an invoice for your company, but please know that our general payment process is via a credit/debit card on file. Currently we are registered for TAC claims (provided they can bill out to us) and NDIS clients. If we haven’t answered your question here, please contact us for more information about our cleaning services.
No. We offer flexible one-time services, periodic cleanings and/or regular, ongoing maintenance services.
Yes. Changes or cancellations must be made at least 24 hours in advance. You can reschedule your service either online or over the phone. As per our Terms & Conditions: Cancellations within 24 hours incur a 50% service fee. Same-day cancellations or lack of access to the property may incur a 100% service fee. Exceptions may apply in cases of genuine emergency, at our discretion.
We appreciate all feedback we get, whether it’s positive or negative. If you are not satisfied with your service, please email hello@thenewblackcleaning.com.au us with details regarding what might have been an issue and include all relevant photos. And we’ll come back and offer a re-clean free of cost. Our goal is to be supportive and productive in finding solutions and resolutions to issues and concerns. We respond rapidly.
Yes, all of our cleaners are required to submit all checks before they commence any work. Our cleaners have passed an interview with us. This is where we run through all of our guidelines and procedures. All of our cleaners must have an extensive cleaning history to be able to work for us.
Absolutely. We are fully insured and bonded.
We carry:
• General liability insurance
• Liability umbrella policy
• Worker’s compensation insurance
• Auto insurance
• Janitorial bond insurance for breakage or proven theft
Our team of cleaners is fully insured, vetted and experienced. But, if anything accidentally is broken then we’ll pay for that or offer repair if required. It’ll be free of cost. Our goal is to be supportive and productive in finding solutions and resolutions to issues and concerns. We respond rapidly.
The New Black Cleaning bring to your office our most passionate, well-trained professionals with experience of over 10,000 cleans!
Our people are focused, motivated and on a mission to take care of you and all your commercial cleaning requirements. Our service is of the highest quality, our reputation is impeccable. With our strong work ethics The New Black Cleaning guarantee to give you the best cleaning experience you could wish for.
• We provide customized high-quality services for all business types and sizes.
• We offer competitive pricing and free estimates.
• We only hire staff who we believe will adhere to our high standards and fit our brand.
• We are available to serve you 365 days a year, 24 hours a day, seven days a week, including emergency services.
You can contact the office via phone, txt or email or contact form here.
Our office hours are 9am to 5pm. Monday to Friday, excluding public Holidays.
Phone: 1300 798 490
Txt Message: 0434 705 228
End of Lease Cleaning is a professional, detailed cleaning service carried out at the end of a tenancy to ensure the property meets the standards required by real estate agents and landlords in Melbourne.
Our service covers all areas, including kitchens, bathrooms, bedrooms, living spaces, ovens, stoves, skirting boards, internal windows and surfaces, ensuring the property is inspection-ready for the next tenant.
Our Bond Return Guarantee ensures that the cleaning is completed according to the checklist required by Melbourne real estate agencies, significantly increasing the likelihood of a full bond refund.
If there is any cleaning-related issue noted during the final inspection, simply notify us within 24 hours and we will return to address the required points at no additional cost — in accordance with our service terms.
Handing back a property that is not completely clean puts you at risk of losing part or all of your bond, as the landlord or property manager may deduct cleaning costs.
Our team follows a checklist validated by Melbourne real estate agents to ensure the property is spotless and ready for approval.
Prices start from $55 per hour per cleaner.
The final cost depends on the property’s size, condition and any additional services requested (such as carpet or external window cleaning). We provide customised quotes to ensure fair and transparent pricing
On average, end of lease cleaning takes between 3 and 10 hours, depending on the property size and condition.
We recommend booking the service on the same day or the day before the final inspection to ensure the property is in the best possible condition.
To secure your preferred date, especially during peak periods such as month-end, we suggest booking at least 1–2 weeks in advance.
We also offer last-minute bookings, subject to availability.
Carpet, upholstery and external window cleaning are not included in the standard package but can be added as extra services.
For your convenience, we can complete all services on the same day, avoiding the need to hire different companies.
You can book your extra services here.
To maximise efficiency and avoid extra costs:
Ensure all furniture and belongings are removed.
Disconnect appliances where necessary.
Let us know about any areas that need special attention.
Yes. End of lease cleaning is designed for vacant properties. If furniture or items remain, this may extend the service time and result in additional charges.
If the inspection report notes cleaning issues, contact us within 24 hours. We will return to fix the points raised at no extra cost, as per our Bond Return Guarantee.
Yes. With the client’s authorisation, we can liaise directly with the agent to address required points, saving you time and avoiding miscommunication.
Yes. Our online booking system allows you to secure your service in just a few minutes:
Select the service, choose your preferred cleaner or team, date and time, add any extras (if desired), and you will receive instant email confirmation.
Commercial cleaning is a specialised service designed to keep corporate offices, retail stores, clinics and other workplaces immaculate, safe and aligned with the hygiene and presentation standards required in the market.
At The New Black Cleaning, we follow tailored technical checklists for each type of business, which may include:
Cleaning and disinfecting reception areas, workstations, meeting rooms and bathrooms
Sanitising kitchens and staff areas
Vacuuming and mopping floors
Rubbish removal and recycling
Cleaning internal glass, blinds and high-touch surfaces
Additional services such as carpet steam cleaning, façade cleaning and external window washing
Our commercial cleaning rates in Melbourne start from $55 per hour, per cleaner (GST excluded). The final price is calculated based on the size of the premises, the scope of work and the desired frequency.
We offer customised quotes so you only pay for what you actually need, ensuring a fair investment with premium results.
Booking is simple. You can book our services online by visiting our “Book Now” page here. Booking is done quickly through the Schedualiste system, where you select the service, select the professional who will be servicing you, select the available date and time, and enter your payment details. Confirmation of your appointment is sent via email.
Yes. We understand that cleaning shouldn’t disrupt your business operations. That’s why we offer after-hours service, including evenings and weekends, ensuring minimal interruption to your activities.
Yes. We create tailored recurring cleaning plans — daily, weekly, fortnightly or monthly — to maintain your space at an impeccable standard without the need for repeated bookings. A dedicated manager oversees the service to ensure consistency and quality.
Frequency depends on the type of business, foot traffic and hygiene standards required. As a reference:
Corporate offices: 2 to 5 times per week
Clinics and childcare centres: daily cleaning
Retail stores: daily or alternate-day cleaning
Warehouses: weekly or as operational needs require
During our initial visit, we assess your space and recommend the best plan to keep it spotless and productive.
Yes, we prioritise eco-friendly, non-toxic cleaning products that are safe for your employees, clients, and the environment.
Yes. In addition to regular maintenance, we provide deep cleaning for critical areas, carpet steam cleaning, upholstery cleaning, internal and external window washing, façade cleaning and outdoor area cleaning. These services can be booked separately or integrated into your commercial cleaning plan. Book online here.
Our cleaning team follows strict safety protocols, including the use of personal protective equipment (PPE), proper handling of cleaning chemicals, and adherence to health and safety regulations to ensure a safe environment for everyone.
Hiring New Black Cleaning ensures a professional appearance for your business, a healthier environment for employees, and increased productivity. Our customized cleaning plans and trained staff provide reliable and efficient services tailored to your needs.
Yes. We have proven experience across multiple sectors, adapting protocols and products to each environment:
Corporate offices: focus on presentation and organisation
Retail stores: cleaning display and high-traffic areas
Warehouses: maintaining large, safe circulation areas
Clinics and medical practices: sanitising with health-grade protocols
Aged care facilities: extra care for safety and comfort
Childcare centres: non-toxic, child-safe products
Hotels and hostels: cleaning common areas and rooms to hotel-standard quality
Pre-Sale Cleaning is a detailed cleaning service designed to present your property in the best possible condition before photo shoots, open homes or private inspections.
It includes a deep clean of all internal areas:
Kitchen and appliances (including oven, cooktop and rangehood)
Bathrooms and powder rooms
Living areas and bedrooms
Skirting boards, doors and light switches
Internal windows and blinds
Removal of dust, marks and visible debris
We also offer additional services on request, such as carpet cleaning, exterior window cleaning and outdoor areas.
A flawless presentation is one of the most decisive factors in speeding up a sale and increasing the perceived value of a property.
By removing dirt, odours and signs of wear, Pre-Sale Cleaning enhances architectural features and conveys a sense of care and impeccable maintenance, attributes that directly influence buyers’ decisions.
The investment starts from $55 per hour per cleaner.
The final price is calculated based on the size of the property, its current condition and any additional services requested.
We provide tailored quotes to ensure transparency and alignment with your sales goals.
Regular residential cleaning maintains the property in good condition day-to-day.
Pre-Sale Cleaning, however, is an intensive service with close attention to detail, focusing on areas that influence photos and inspections, such as streak-free glass, polished fixtures, mark-free surfaces, and spotless kitchens and bathrooms.
We recommend booking at least 1–2 weeks in advance to secure availability, especially during busy periods in the Melbourne property market. If the cleaning is for a photo shoot or open home, it’s best to schedule it the day before or on the morning of the event.
Yes. We work directly with agents, staging companies and photographers to ensure the property is ready at the right time, without delays or last-minute adjustments.
The standard clean focuses on the property’s interior. Carpets, upholstery, exterior windows and outdoor areas are additional services that can be booked alongside the Pre-Sale Cleaning for a complete presentation.
Booking is quick and easy through our online system. Simply select the service, choose your cleaner or team, pick a date and time, add any extras (if desired) and confirm payment.
The booking takes only a few minutes and you’ll receive an instant confirmation by email.
You can also include notes or special requests at the time of booking.
Post-Construction Cleaning is a deep clean performed after building or renovation works, removing fine dust, material residues, paint splatters and installation marks. The goal is to deliver the property in flawless condition — ready for photos, inspections, home staging or immediate occupation.
It depends on the property size and condition. Small apartments may take 4–6 hours, while large houses or commercial projects may require 1–3 days. We always provide an estimate based on a prior inspection or detailed briefing.
Our checklist covers:
Dust removal from all surfaces, including hard-to-reach areas
Cleaning of internal glass, frames and sills
Sanitising bathrooms and kitchens
Cleaning cabinets, shelves and new appliances
Washing floors and skirting boards
Removing stickers, paint splatters and construction residues
Extras such as exterior windows, carpets and outdoor areas can be added.
Ideally after all construction and installation work is complete and the bulk of dust has settled. To avoid delays with handover or photos, we recommend booking 1–2 weeks in advance.
Yes. Whether it’s a kitchen renovation, bathroom upgrade or full build, we adapt the service to your project’s needs.
Yes. Our professionals are trained to clean delicate surfaces such as marble, fine timber, stainless steel, special glass and custom finishes, using the right techniques and products.
Yes. We service everything from compact apartments to multi-storey homes, commercial spaces and entire developments. We also work with builders, architects and interior designers.
Rates start from $55 per hour per cleaner. Final cost depends on property size, condition and extras. We provide tailored quotes to ensure you only invest in what adds value.
Yes. We tailor the clean to ensure every space is photo-ready and appealing for inspections, maximising visual impact and perceived value.
Our service includes a full clean of the kitchen, bathrooms, living areas and bedrooms, with special attention to surfaces, internal glass, mirrors, floors, skirting boards and the details that make all the difference to your home’s appearance.
We follow a technical checklist to ensure every space is cleaned consistently and impeccably, always respecting the standard your home deserves.
Yes, we bring all the high-performance products and equipment required for the cleaning.
We use safe, non-toxic solutions suitable for high-end environments.
If you prefer us to use specific products, just let us know when booking.
For WHS compliance, residential clients may be required to provide their own vacuum cleaner.
You don’t need to be present.
Many clients choose to leave the key in a secure location or provide access codes.
We treat your home’s security with complete discretion and care, following strict confidentiality and access protocols.
Our rates start from $55 per hour per cleaner.
Pricing is based on the size of the home, number of rooms, and specific cleaning needs.
We always provide a customised quote to avoid surprises.
We do our best to keep the same team looking after your home, ensuring familiarity and consistency in the service.
In cases of leave or unforeseen circumstances, we send equally trained professionals who meet our high standards.
The standard service does not include outdoor areas, external windows, carpets or upholstery — but all can be booked as additional services.
This allows us to tailor the cleaning to each client’s specific needs.
Go to our booking page, select “Residential Cleaning”, choose your preferred cleaner or team, date and time, and enter your payment details.
You’ll receive instant email confirmation and can add any special instructions.
Our service is designed for high-end residences with technical precision and aesthetic care. It includes detailed cleaning of gourmet kitchens, luxury bathrooms, living areas and bedrooms, changing and caring for bed linen, laundry and folding clothes, organising spaces, and maintaining the home’s immaculate presentation.
Our professionals are experienced with fine materials, delicate surfaces and valuable furnishings, using techniques and products suitable to preserve every detail.
We offer weekly, fortnightly or on-demand plans, always tailored to your routine and preferences. Our goal is to integrate home care into your schedule, keeping the house consistently immaculate.
Yes. While traditional residential cleaning focuses on one-off hygiene, housekeeping is a continuous and holistic service. It combines cleaning, organisation and household support, ensuring your home is always guest-ready, reflecting a five-star hotel standard in your day-to-day life.
Our services follow a hotel-inspired checklist, including linen change, bathroom sanitising, kitchen cleaning and disinfection, vacuuming and floor washing, replenishing essentials (toiletries), rubbish removal and general organisation. Extras like oven cleaning, steam carpet cleaning or windows can be added at booking.
Services start from $55 per hour per cleaner (excluding GST), with estimates based on property size and condition. You only pay for the time used, under our Fair Go Policy.
Yes. We offer recurring cleaning plans (weekly, fortnightly or on-demand), ensuring consistency and high standards for every guest stay.
Yes. We have experience managing cleaning across multiple properties, maintaining consistent standards and providing clear reports for each service.
Yes. We work with tight schedules, including same-day turnarounds, provided there is a sufficient time window to complete the clean properly. Access times must be confirmed at booking.
“Amenities” are guest supplies such as soap, shampoo, toilet paper, coffee pods or snacks. The New Black Cleaning does not supply amenities, but we can restock items already provided at the property as per client instructions.
Yes. If anything falls short of the agreed standard, contact us within 24 hours and we’ll return to fix it at no extra cost, under our Satisfaction Guarantee.
No. We bring all products and cleaning materials. For hygiene and safety, we request that clients provide a vacuum for residential cleans — or we can supply one on request.
Your space deserves more than clean — it deserves exceptional.
Office Hours: 9am to 5pm, Monday to Friday, excluding public Holidays.
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